Interpersonal Communication Skills

Agenda:

1. Review verbal and nonverbal communication
2. Listen to "10 Verbal Communication Skills Worth Mastering"
1. Annotate for what you think is important
3. Discuss: What 2-3 tips did you find most important? Why?
4. Listen to "10 Ways to Being a Good Listener"
1. Annotate for what you think is important
5. Discuss: What 2-3 tips did you find most important? Why?
6. Introduce: HEAR
1. Halt
2. Engage
3. Anticipate
4. Replay

Image Source: http://www.qualitative-researcher.com/wp-content/uploads/2012/08/TheListeningResourceSusanEliot.jpg