Conflict Resolution

Agenda:

1. Review notes from Nanny 911
2. Discuss: How does the family communicate before the nanny arrives? What advice does the nanny give? How does it impact the family's communication? What are our thoughts, questions, and comments?
3. Introduce: Conflict resolution
1. Define
2. Discuss
3. Strategize how to use verbal and nonverbal skills to manage conflict

Special Guest: Ms. Cardamone, social worker

Resource:

• Conflict Resolution Skills

Image Source: http://webpages.scu.edu/ftp/kljensen/Raw%20Images/Conflict%20photo.png