- Review verbal and nonverbal communication
- Listen to "10 Verbal Communication Skills Worth Mastering"
- Annotate for what you think is important
- Discuss: What 2-3 tips did you find most important? Why?
- Listen to "10 Ways to Being a Good Listener"
- Annotate for what you think is important
- Discuss: What 2-3 tips did you find most important? Why?
- Introduce: HEAR
- Halt
- Engage
- Anticipate
- Replay
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